Do you charge an hourly rate?
No. We charge our fee based on the service you require. See the "Services & Prices" page for exact prices.
However, some services, such as training is provided at an hourly cost.

Why do you charge a flat rate for service?
We feel the flat service charge is a better value for you. We only charge an hourly rate in special cases, such as training. Charging a flat fee based on the service allows us to customize your level of service to your budget not how long service "may take". With an upfront service charge you never have to worry about unexpected issues dragging on a service call, the cost is still the same as if no issues arose.

I was charged a Minimun Service Fee, will this be credited on my next service call?
In certain cases were you were charged a minimum Service Fee you have be able to have it credited to your next service by us.
If the following conditions exist, then you will be able to get a credit for service:
- Return visit is within 30 days of original visit,
- informed by us that credit will be applied on next visit if within 30 days.

I was quoted a price for a certain service, now I need something different. What will the new charge be?
Sometimes the issue discussed over the phone it not the real program we find in our service. In cases were the original service is no longer valid for the issue at hand, we will discuss with you the best course of action and allow you to decide with route you want to take. In the event that the new quote is beyond what you are prepared to spend our "Minimum Charge" service fee is applied.

Why do you charge a minimum charge?
A minimum charge of $50.00 is required for each visit. If you seek an assessment of your computer problem and we travel to perform the troubleshooting analysis then the Minimum Service Charge will apply. If your computer equipment is proven to be faulty during the service call, the Minimum Service Charge will still apply to cover the time and travel expenses. The minimum service charge will not apply if purchase a service.

What methods of payment do you accept?
We accept Cash onsite, once we have completed your service.
We also accept Credit Card (Visa, Master Card, American Express) via PayPal Invoice.
Will I recieve an inovice or reciept of my Service?
Yes. We will explain your service charges to you and we will email you an invoice by the end of the day. When you pay by PayPal your invoice will contain your "Payment Button" to pay your invoice.

Will I be charged if I am not present for my appointment?
We will wait a maximum of 15 minutes past the scheduled appointment time. If you are still absent, then we will leave and make note of the issue. You can contact us to schedule another appointment but a $50 CDN service fee will be added to your next invoice. This service fee covers travel expenses and inconvenienced situations.

What if I require more than one service item completed during the same visit?
If, during the same visit you require more than one service, i.e. two computer need security software install. You will be billed the normal (full) cost for the first computer and the second & third computer will be billed at 50% the full service price.
Note: Not all services qualify for on site discounts. Ask for details.
What if I have an issue with the Service I recieved?
In the majority of cases we will attempt to resolve any issues before we leave and try to ensure you are happy with the service you received.
In cases were we cannot complete the service during the initial visit we will return to finish at another time, in most cases at no additional charge.

What if I have an issue with the Hardware I just recieved?
In most cases we will ensure your product is working properly before we leave your location.
If your product breaks or requires service, you must contact the manufacturer directly.
We do NOT provide any warranty on software or hardware.

If I call to book a service appointment, will it be the same day?
This really depends on how busy the day is. Some days can be busier than others. We will fit your appointment as soon as possible and convenient for you.

I'm a busy person, are you available to service my computer on evenings or weekend?
Being a family orientated business we try to limit our appointments to normal business hours. However, we also understand the need for after hours service. Requests for after hour service will be handled individually. Please call to ask.

I'm a business and cannot make my computers available while my employees are using them. Can you come after hours?
Being a family orientated business we try to limit our appointments to normal business hours. However, we understand the nature of business and are willing to accomidate your needs. Please call to ask and we will assess your request on an individual basis.

I won't be able to stay the whole time that I am having my service completed. Can you complete the service while I am not there?
No. Under normal circumstances we will not provide service unless an adult is present during the service. This person does not need to be in the same room, but must be available if problems arise.